Returns, Refunds & Cancellation Policy

At Jasmine Flowers Dubai, every arrangement is individually prepared using fresh, natural flowers. Due to the perishable nature of our products, the following terms apply.

1. Cancellations & Changes

Orders may be cancelled for a full refund at least 48 hours before the scheduled delivery date.

Once flowers have been purchased, preparation has started, or the order has been dispatched, cancellation may no longer be possible.

Same-day, urgent, personalised and custom orders may become non-cancellable immediately after confirmation.

Changes to delivery details, card messages or order specifications are subject to availability and may involve additional charges.

2. Fresh Flowers & Returns

Fresh flowers and floral arrangements are perishable and cannot be returned or exchanged after delivery or dispatch due to a change of mind.

This does not affect your legal rights where an order is genuinely defective, damaged or materially different from what was ordered.

3. Natural Variations & Substitutions

Flowers are natural products and may vary in colour, size, shape, openness and appearance.

Website and social media images represent the general style, size and colour palette of an arrangement and may not be identical to the final product.

If a particular flower, greenery, wrapping, vase or decorative item is unavailable, we may substitute it with an item of similar or greater value while maintaining the overall style as closely as possible.

4. Approval Photos & Videos

For selected orders, we may send a photo or video of the completed arrangement before dispatch.

Customers should communicate any reasonable concerns within 15 minutes of receiving it.

If no response is received within this period, or waiting may affect the scheduled delivery time, the order may be dispatched without further confirmation.

Requests to correct an arrangement that materially differs from the order will be addressed where reasonably possible.

Requests based only on a change of preference may be declined or may involve additional charges.

Once the order has been handed to the courier, design changes cannot be made.

5. Complaints & Quality Issues

Any quality concern must be reported within 24 hours of delivery.

Please provide your order number, a description of the issue and clear photos or video of the arrangement.

Claims made after 24 hours may not be accepted because the condition of fresh flowers depends on handling, temperature, water and care after delivery.

Please do not dispose of the flowers before contacting us.

6. Replacements & Refunds

If we confirm that an arrangement was damaged, incorrect or did not meet reasonable quality standards, we may offer:

• replacement of affected flowers;

• replacement of the arrangement;

• store credit;

• partial refund; or

• full refund where appropriate or required by law.

A full refund will not normally be issued for a minor issue that can reasonably be resolved by replacement or partial compensation.

Approved refunds will normally be returned to the original payment method.

7. Freshness & Care

The lifespan of fresh flowers varies depending on the flower type, temperature, sunlight, air conditioning, water and care.

We do not guarantee a fixed lifespan for every arrangement.

Damage or deterioration caused by lack of water, heat, direct sunlight, unsuitable storage or improper care after successful delivery is not considered a product defect.

8. Delivery

We make every reasonable effort to deliver on the requested date and within the selected delivery window.

Delivery times may be affected by traffic, weather, road closures, security procedures, building access, incorrect information, recipient availability or other circumstances outside our reasonable control.

Unless an exact-time delivery service has been specifically confirmed, delivery times are estimates.

A reasonable delay does not automatically qualify for a refund.

9. Recipient Unavailable / Incorrect Details

The customer is responsible for providing accurate recipient contact and delivery information.

If the recipient is unavailable, the order may be left with reception, concierge, security or another authorised person at the address. This will be considered successful delivery.

If delivery fails because of incorrect information, recipient unavailability or refusal to accept the order, additional delivery or replacement charges may apply.

Jasmine Flowers Dubai is not responsible for delays occurring after an order has been accepted by authorised building, hotel, hospital or office personnel.

10. General Terms

Custom, event, wedding, corporate and large-volume orders may have separate cancellation and deposit terms.

Jasmine Flowers Dubai is not responsible for delays or failure caused by circumstances beyond our reasonable control.

Nothing in this policy limits any mandatory consumer rights under applicable UAE law.

For cancellations, changes or complaints, please contact:

Jasmine Flowers Dubai WhatsApp: +971 5555 85 018, Email:

Please include your order number when contacting us.

Last updated: August 2026